Privacy Policy Page
Cdiscount Privacy Policy
1. Introduction
1.1
Welcome to the Cdiscount platform, operated by Cdiscount and its affiliates (collectively, "Cdiscount," "we," or "our"). Cdiscount takes its responsibilities under applicable privacy laws and regulations ("Privacy Law") seriously and is committed to respecting the privacy rights and concerns of all Cdiscount website and mobile application users (collectively, the "Platform"). We collectively refer to the Platform and the services we provide on the Platform as the "Services."
"User" refers to a user who has registered an account to use the Services, including buyers and sellers (collectively, "User," "you," or "your"). We understand the importance of the personal data you entrust to us and consider it our responsibility to properly manage, protect, and process your personal data. This Privacy Policy ("Privacy Policy" or "Policy") aims to help you understand how we collect, use, disclose, and/or process the personal data you have provided to us and/or that we possess about you (now and in the future), and to help you make informed decisions before providing us with any personal data.
1.2
“Personal Data” or “Personal Information” means any data relating to an identifiable individual, whether true or false, provided that the data itself, or in combination with other information that the organization possesses or may possess, can identify that individual. Common examples of personal information include name, ID number, and contact information.
1.3
By using this service, registering an account, accessing our platform, or using this service, you acknowledge and agree to accept the practices, requirements, and/or policies described in this Privacy Policy, and hereby consent to our collection, use, disclosure, and/or processing of your personal data as described in this Privacy Policy.
If you do not agree to our processing of your personal data as described in this Privacy Policy, please do not use our service or access our platform.
If we change this Privacy Policy, we will notify you, including posting these changed or revised Privacy Policy on our platform. We reserve the right to modify this Privacy Policy at any time. To the maximum extent permitted by applicable law, your continued use of this service or platform (including placing any orders) constitutes your acknowledgment and acceptance of changes to this Privacy Policy.
1.4
This policy applies together with other notices, contractual terms, and consent terms relating to our collection, storage, use, disclosure, and/or processing of your personal data. Unless otherwise expressly stated, this policy is not intended to supersede such notices or terms.
1.5
This policy applies to buyers and sellers using the Service, unless otherwise expressly stated.
2. When does Cdiscount collect personal data?
2.1
We will/may collect your personal data, including but not limited to:
When you register and/or use our services or platform, or open an account with us;
When you submit any form (including but not limited to application forms or other forms related to any of our products and services), whether online or in paper form;
When you enter into any agreement with us, or provide other documents or information about your interactions with us, or when you use our products and services;
When you interact with us, such as by phone (which may be recorded), letter, fax, in-person meetings, social media platforms, and email, including interactions with our customer service representatives;
When you use our electronic services, or interact with us through our applications, or use services on our platform (including cookies we may deploy);
When you grant device permissions to share information with our applications or platform;
When you associate your Cdiscount account with your social media or other external accounts, or use other social media features (subject to applicable provider policies);
When you transact through our services;
When you provide us with feedback or complaints;
When you register for a contest; and/or
When you submit your personal data to us for any reason. The above is not exhaustive and only lists some common situations in which your personal data may be collected.
2.2
We may collect personal data about you from you, our affiliates, third parties, and other sources, including but not limited to: business partners (such as logistics or payment service providers), credit agencies or scoring agencies, marketing service providers or partners, referral or loyalty programs, other users of our services, or public or government data sources.
2.3
In some cases, you may provide us with the personal data of other individuals (such as your family, friends, or contacts). If you provide us with their personal data, you represent and warrant that you have obtained their consent to allow us to process their personal data in accordance with this policy.
3. What personal data will Cdiscount collect?
3.1
Cdiscount may collect personal data including, but not limited to:
Name;
Email address;
Date of birth;
Billing address and/or delivery address;
Bank account and payment information;
Phone number;
Gender;
Information sent or related to the device used to access our services or platform;
Information about your network (including a list of contacts when you share permissions on your device, and the people and accounts you interact with);
Photos, audio, or video recordings;
Government-issued identification or other information (for due diligence, know-your-customer, authentication, and/or fraud prevention purposes);
Marketing and communication data (e.g., preferences for receiving marketing messages, communication preferences, and communication history);
Usage and transaction data (including searches, orders, interactive advertising and content, and other product and service details relevant to you);
Location data;
Other information we collect when users register for/use the services or platform, and information related to how users use the services or platform;
Data related to aggregated user interaction content.
3.2
You agree not to submit any inaccurate or misleading information to us and agree to inform us of any inaccuracies or changes to such information. We reserve the right, at our sole discretion, to request further documentation from you to verify the information you provide.
3.3
If you register as a user of our platform using your social media account (“Social Media Account”), associate your Cdiscount account with your Social Media Account, or use any Cdiscount social media features, we may access information that you voluntarily provide to your Social Media Account provider in accordance with the provider’s policies and will always manage and use any such personal data in accordance with this policy.
3.4
If you do not wish us to collect the above information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing. Please see Section 13 for more information.
Please note that opting out or withdrawing consent may affect your use of the Services and Platform. For example, opting out of location information collection may result in the disabling of location-based features.
4. Collection of Other Data
4.1
As with most websites and mobile applications, when you browse our platform, your device sends information that web servers may record. This information typically includes, but is not limited to:
The device's Internet Protocol (IP) address;
Operating system and browser type;
Mobile device type and characteristics;
Unique device identifier (UDID/MEID, etc.);
Referring website address (if any);
Visited pages and access time;
May contain cookies (which you can disable in your browser settings).
If you are logged in, this information will be associated with your personal account. We may also include it in anonymous statistical data to understand how visitors use the website.
4.2
Our mobile applications may use technologies such as GPS and Wi-Fi to collect precise location information of your mobile devices for:
Providing you with location-based services you request;
Pushing relevant content to you based on your location;
Allowing you to share your location with other users (if applicable).
Most mobile devices can revoke location permissions through system settings. If you have any questions, please contact your device service provider or manufacturer.
4.3
When you browse pages, view content and advertisements, or access other software on the platform/service, relevant information may be sent to us (including but not limited to IP address, operating system, etc.). Your device typically doesn't send "page views" directly, but rather information such as the content you browse, advertisements, related software, and the time.
5. Cookies
5.1
We, our authorized service providers, and advertising partners may use cookies or other functions to allow us or third parties to collect or share information related to your use of the service or platform, to improve the service, provide new features, and provide you with more relevant content (including remarketing).
A "cookie" is an identifier stored on your computer or mobile device to record data about the device, such as usage patterns, access times, number of visitors, and other activities within the platform. We may associate cookie information with personal data, and may also associate it with information about your purchases and web browsing, for the following purposes:
Tracking your shopping cart;
Providing content tailored to your interests;
Enabling third-party advertising partners to deliver advertisements;
Data analysis and monitoring of service usage.
5.2
You can refuse the use of cookies through your browser or device settings. Please note that if you refuse, you may not be able to use all the features of the platform or service.
6. How do we use the information you provide? 6.1
We may collect, use, disclose, and/or process your personal data (collectively, the “Purposes”) for one or more of the following purposes:
To consider and/or process your requests/transactions to us, or your transactions or communications with third parties through the Service;
To manage, operate, provide, and/or manage your use and access to the Service and Platform (including remembering preferences), and your relationship with us and your user account;
To respond to, process, complete transactions, and/or fulfill your requests for products and services, and notify us of service issues and unusual account activity;
To enforce our Terms of Service or any applicable End-User License Agreement;
To protect our own safety and the rights, property, or safety of others;
For identification, verification, due diligence, or Know Your Customer purposes;
To assess and determine your credit and risk profile and eligibility for loans, prepayment, or credit products (where applicable);
To maintain and manage software updates and support to ensure the smooth operation of the Service;
To process or assist customer service, execute your instructions, process or respond to inquiries made by you or on your behalf;
To manage and/or maintain your relationship with us or your use of the Service. (Including communication with you via phone, SMS, fax, email, mail, etc.; mail may disclose necessary personal data on the outer packaging to complete delivery);
Allow other users to interact with you, contact you, or view some of your activities on the platform (such as private messages, comments, social notifications);
Conduct research, analysis, and development (data analysis, surveys, product and service development, user profiling), recommend relevant products/services, and improve the user experience;
Conduct audits and investigations to verify the size and composition of the target audience and understand user experience;
Marketing and advertising: Send you marketing and promotional information for products/services (including third-party partners) through various media; you can unsubscribe or cancel in your settings;
Provide loyalty/partner/reward programs, offers, and co-branded marketing activities (such as co-branded credit cards);
Respond to legal proceedings or comply with applicable laws, government, or regulatory requirements (including disclosure of name, contact information, company information, etc., when necessary);
Statistical research to meet internal and statutory reporting/record retention requirements;
Conduct due diligence or screening (including background checks) in accordance with legal or regulatory obligations or risk management procedures;
Regarding services or Cdiscount may audit its operations;
prevent or investigate breaches of terms, fraud, illegal activities, negligence, or misconduct;
respond to threats or actual claims against Cdiscount, or content infringement claims;
store, host, or back up your personal data (potentially domestically or internationally);
process or facilitate business asset transactions (such as purchases, sales, mergers, restructurings, financing, etc.);
we may use your data for other purposes as you may be informed, and with your consent.
6.2
You acknowledge and agree that Cdiscount may access, retain, and disclose your account information and content as required by law, court orders, or government/regulatory requirements, or as we reasonably believe necessary, in order to:
comply with legal process;
comply with regulatory requirements;
enforce the Terms of Service or this Privacy Policy;
respond to claims or infringement assertions;
respond to customer service requests; or
protect the rights, property, or personal safety of Cdiscount, users, and/or the public.
6.3
As the purposes of processing depend on the specific circumstances, not all of the above purposes may be listed. Unless privacy laws permit processing without consent, we will inform you of other purposes when obtaining your consent.
7. How does Cdiscount protect and retain customer information?
7.1
We take multiple security measures to protect your personal data in our systems. User personal data is stored behind a secure network and accessed only by a select few employees with special access privileges. However, absolute security cannot be guaranteed.
7.2
We will retain personal data in accordance with privacy laws and/or other applicable laws. We will destroy or anonymize your personal data when we reasonably determine that:
Retention is no longer necessary for the purpose of collection;
Retention is no longer required for legal or commercial purposes;
There is no other legitimate interest in continuing to retain it.
Even if you cease using the platform, or your license is terminated or revoked, we may continue to store, use, and/or disclose your personal data in accordance with this policy and our privacy law obligations. To the extent permitted by applicable law, we may securely dispose of your personal data without prior notice.
8. Will Cdiscount disclose the information it collects to external parties?
8.1
In the course of our business operations, we may need to provide your personal data to third-party service providers, agents, affiliates, or other third parties (possibly located domestically or internationally) for the purposes described above. We will endeavor to ensure that these entities take reasonable protective measures and retain data only for the necessary period. This may include, but is not limited to:
Our subsidiaries, affiliates, and related companies;
Your buyers or sellers on the platform (for transaction-related purposes);
Other users of the platform (for related purposes);
Contractors, agents, and service providers (such as logistics, financial services, advertising and marketing, telecommunications, IT, data centers, etc.);
Jurisdiction over Cdiscount
Laws, regulations, directives, guidelines, policies, or rules (including, but not limited to, laws and requirements related to anti-money laundering or counterterrorism, whether or not legally binding);
Violating or circumventing any sanctions or embargoes imposed or enforced by the U.S. Treasury Department's Office of Foreign Assets Control, the UN Security Council, the EU, or the UK Treasury;
Using the Service to violate the privacy of others, or to "track" or otherwise harass others;
Infringing Cdiscount's rights, including any intellectual property rights and any counterfeiting;
Using the Service to collect or store other users' personal data to engage in the aforementioned prohibited activities;
Listing goods that infringe on third parties' copyrights, trademarks, or other intellectual property rights, or using the Service in a manner that infringes on the intellectual property rights of others;
Directly or indirectly encouraging other users to transact outside the website.
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